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Customer Success

Gurugram, HR, IN...
P

Paasa

Startup
Category
Ops
Experience
0-3 years
Type
Full-Time
Location
Gurugram, HR, IN / Gurugram,...
Salary
$7,000 - $20,000
Job Description
Benefits & Culture
Flexible hours
Remote work
Paid time off
Fast-paced environment
Direct feedback
Growth opportunities
This goes straight to the founder
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No recruiters. Founders reply directly.

Founder Signals
Response Rate
85%
Avg Response Time
2 hours
Compensation Calculator
In startups, higher salary usually means lower equity.
Salary (affects equity %)
Link salary ↔ equity
$125,000
$7,000$20,000
Equity % (auto from trade-off model)
0.51%
0%5%
Projected Exit Value
$350,000,000
$10M$500M
Live Trade-off
Salary
Equity %
Est. Equity Value at Exit
$100,000
0.51%
$892,500
$125,000
0.51%
$892,500
$150,000
0.51%
$892,500
$175,000
0.51%
$892,500

Advanced Salary & Equity Calculator

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About the role

We’re building India’s first global equities trading platform for high net worth investors. Backed by YC + top Silicon Valley angels, and scaling fast.

Role:

  1. Own client relationships end-to-end: onboarding, portfolio walk-throughs, and platform support.
  2. Ensure HNIs have a seamless trading experience - from resolving queries to proactive check-ins.
  3. Collect client feedback in our internal CRM to help shape product and service improvements.
  4. Partner closely with operations to deliver white-glove service.

You:

  1. Strong communicator, empathetic, and client-first.
  2. Prior experience with HNIs/finance strongly preferred.
  3. Thrive in high-responsibility, fast-paced environments.

Why Paasa:

Be the voice of our clients inside a YC-backed fintech. Shape the gold standard of customer experience for India’s HNI investors.