Leads strategy, roadmaps, delivery, and modernization of sales technology platforms, including CRM, sales enablement, workflow integrations, RFP tools, and AI-enabled solutions. Oversees technical teams, complex enterprise integrations, governance, vendors, stakeholder alignment, and talent development. Partners with Sales, Operations, Product, Architecture, and Technology leadership to improve sales productivity, client experience, scalability, and business outcomes.
When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The AVP, Technology Product Manager - Sales Technology (U.S. Group) is a senior leadership role responsible for defining, delivering, and evolving critical sales technology platforms supporting MetLife's largest business, U.S. Group. This includes ownership of core capabilities such as CRM, sales presentation tools, and RFP response platforms. These solutions are complex and require multi-system integrations and maintenance.
This leader will oversee a team accountable for delivering high-impact, integrated technology solutions that enable sales effectiveness, operational efficiency, and growth. The role requires deep expertise in sales processes, the insurance industry, and complex technical ecosystems, along with strong leadership capability to operate effectively in a fast-paced, highly matrixed environment.
- Lead the end-to-end strategy, roadmap, and delivery of sales technology platforms, including:
- CRM systems
- Sales presentation and enablement tools
- Workflow & Integrations
- AI-enabled experiences and AI agentic solutions
- Ensure alignment of technology investments to U.S. Group business priorities and sales strategy
- Oversee complex multi-system integrations, ensuring high performance, scalability, and reliability
- Drive AI-first solution development, continuous improvement and modernization of platforms to enhance user experience and business outcomes
- Lead a team responsible for design, development, implementation, and ongoing maintenance of critical sales technologies
- Partner with IT, architecture, and external vendors to deliver integrated solutions across the enterprise ecosystem
- Ensure strong governance, risk management, and adherence to enterprise technology standards
- Balance speed, quality, and cost in a dynamic and evolving business environment
- Serve as a strategic partner to Sales, Product, Operations, and Technology leadership
- Translate business needs into clear technical and product requirements
- Influence and drive alignment across a complex, matrixed organization with competing priorities
- Communicate progress, risks, and outcomes effectively to senior leadership
- Build, lead, and develop a high-performing team of technical product managers and/or technology professionals
- Foster a culture of accountability, innovation, and collaboration
- Coach and mentor team members to strengthen leadership capability and succession pipeline
- Model strong people leadership aligned with MetLife's leadership expectations
- Drive adoption and optimization of sales technology to improve productivity and client experience
- Identify opportunities to leverage data, automation, and emerging technologies to enhance sales effectiveness
- Act as a forward-looking leader, anticipating future business needs and positioning the organization accordingly
- 10+ years of experience in technical product management, technology delivery, or related roles
- Proven experience leading complex technology initiatives involving multi-system integrations
- Demonstrated experience supporting sales organizations, ideally within insurance or financial services
- Strong track record of leading teams and delivering results in large, matrixed organizations
- Deep knowledge of CRM platforms (e.g., Salesforce or similar) and sales enablement technologies
- Strong understanding of sales processes, workflows, and tools
- Familiarity with RFP processes, content management systems, and proposal automation tools
- Solid understanding of enterprise architecture, integrations, and data flows
- Experience using AI in development life cycle and building AI-enabled solutions
- Exceptional leadership and people management capabilities
- Ability to operate effectively in a fast-moving, ambiguous, and complex environment
- Strong influencing and stakeholder management skills, including at senior levels
- Strategic thinker with the ability to translate vision into execution
- Excellent communication and decision-making skills
- Experience transforming technology ways of working in a large organization.
- Experience in Business-to-Business sales for large, multi-line-of-business enterprise.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is 164,200 - 218,900. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected] This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 45 days from the listed posting date.