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Enterprise Customer Success Manager

Chicago, IL, USA
B

Built In

Startup
Category
Sales
Experience
4-7 years
Type
Full-Time
Location
Chicago, IL, USA
Job Description
Benefits & Culture
Company equity
Performance bonuses
Competitive compensation
Dental insurance
Health insurance
Core Values
Be Visible
Be Trusted
Be Chosen
Innovation
This goes straight to the founder
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No recruiters. Founders reply directly.

Founder Signals
Response Rate
85%
Avg Response Time
2 hours
Compensation Calculator
In startups, higher salary usually means lower equity.
Salary (affects equity %)
Link salary ↔ equity
$125,000
$80,000$200,000
Equity % (auto from trade-off model)
0.93%
0%5%
Projected Exit Value
$350,000,000
$10M$500M
Live Trade-off
Salary
Equity %
Est. Equity Value at Exit
$100,000
1.08%
$1,884,167
$125,000
0.93%
$1,636,250
$150,000
0.79%
$1,388,333
$175,000
0.65%
$1,140,417

Advanced Salary & Equity Calculator

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Role Overview

Built In is the AI-powered career platform that connects innovative companies with professionals navigating their careers in a world reshaped by AI. For candidates, we provide AI-driven job recommendations and resources that support smarter career decisions. For employers, we deliver the always-on recruitment and reputation platform that ensures your brand is visible, trusted, and chosen. By combining employer brand insights, editorial content, and structured profiles, Built In helps you protect your pipeline, convert candidate demand, and make hiring better for everyone.

Responsibilities

  • Manage and nurture relationships with enterprise clients.
  • Understand client needs and provide tailored solutions.
  • Drive adoption and maximize value of Built In's platform for clients.
  • Collaborate with sales and product teams to ensure client success.
  • Act as a trusted advisor and advocate for clients within Built In.

Requirements

  • Proven experience in enterprise customer success or account management.
  • Strong understanding of the tech industry and SaaS solutions.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to manage multiple client relationships simultaneously.
  • Experience working in a fast-paced, startup environment is a plus.