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Enterprise Customer Success Manager

Chicago, IL, USA
B

Built In

Startup
Category
Sales
Experience
4-7 years
Type
Full-Time
Location
Chicago, IL, USA
Job Description
Benefits & Culture
Company equity
Performance bonuses
Competitive compensation
Dental insurance
Health insurance
This goes straight to the founder
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No recruiters. Founders reply directly.

Founder Signals
Response Rate
85%
Avg Response Time
2 hours
Compensation Calculator
In startups, higher salary usually means lower equity.
Salary (affects equity %)
Link salary ↔ equity
$125,000
$80,000$200,000
Equity % (auto from trade-off model)
0.93%
0%5%
Projected Exit Value
$350,000,000
$10M$500M
Live Trade-off
Salary
Equity %
Est. Equity Value at Exit
$100,000
1.08%
$1,884,167
$125,000
0.93%
$1,636,250
$150,000
0.79%
$1,388,333
$175,000
0.65%
$1,140,417

Advanced Salary & Equity Calculator

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Role Overview

Built In is looking for an Enterprise Customer Success Manager to join their team.

Responsibilities

  • Manage and grow enterprise-level client accounts.
  • Ensure clients achieve their desired outcomes through the use of Built In's platform.
  • Develop and maintain strong relationships with key stakeholders at client organizations.
  • Proactively identify and address any client issues or concerns.
  • Collaborate with sales and product teams to provide feedback and drive product improvements.

Requirements

  • Proven experience in customer success, account management, or a related client-facing role.
  • Strong understanding of the enterprise SaaS market.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to manage multiple accounts and priorities effectively.