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Identity & Access Management Specialist at commercetools - 4-7 years, Boston, Massachusetts, United States, undefined

The Opportunity

The Identity and Access Management Specialist ensures the right people have the right access to the right resources at the right time. This role involves managing user accounts, access levels, and lifecycle events within the IAM system (Okta), maintaining system health, and ensuring compliance with IAM policies. This role offers a hybrid work environment with three days a week in our Boston office.

Your Mission

Managing user accounts, access levels, and lifecycle events within the IAM system is crucial. This includes ensuring automated identity creation and deletion during employee onboarding and off-boarding, as well as adding, maintaining, and removing applications in several ways.
Reviewing and updating user information (roles, departments, access) based on role changes or terminations.
Reviewing access controls, identifying over-privileged access, and granting new access requests.
Analyzing user access permissions to ensure they align with job functions and the principle of least privilege.
Maintaining IAM system health, performing backups and updates, and implementing new security features.
Generating reports on user activity and access levels for compliance audits.
Investigating suspicious access attempts and potential security breaches within the IAM system.
Maintaining clear and up-to-date documentation of IAM policies, procedures, and access control configurations.
Collaborating with other teams on security initiatives, ensuring alignment between the IAM tool and other security tools.
Liaising with People Operations to ensure user information accuracy and reflect personnel changes in the IAM system.
Reviewing and troubleshooting tickets submitted to the IT Service Desk and escalating complex issues or potential security concerns to the appropriate team.

What you need to succeed

A strong background in Identity & Access Management principles and practices.
Experience with IAM systems, security frameworks, and compliance standards.
Hands-on experience working with Okta as a certified Okta Administrator.
Comfortable working with MacBooks and proficient in using IT service desk ticketing systems.
Strong problem-solving skills and a customer-centric mindset.
Highly organized and detail-oriented.
Excellent communication skills, enabling you to collaborate effectively with different teams and provide clear, timely resolutions to users.

Identity & Access Management Specialist

commercetools

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Assumptions

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