Lead end-to-end digital product lifecycle for the Bank's public-facing products, aligning vision with business and user needs. Manage a small team, oversee UX/UI, roadmaps, user research, prototyping, and analytics-driven optimization. Ensure responsible, secure adoption and governance of AI components, model/privacy controls, and cross-functional stakeholder alignment.
Federal Reserve Bank of Boston
As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation. You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts. The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Our mission is accomplished through our Bank's values: community, innovation, integrity, trust, leadership, and excellence.
The position will be primarily on-site. The individual is expected to reside in the First District.
The Digital Product Manager is responsible for supporting the end-to-end product management lifecycle and optimizing the Bank's digital communications products. Partnering closely with stakeholders across the organization and IT, the manager will lead a team to deliver high quality digital products that effectively serve the public, support the Bank's mission, and advance understanding of the organization while meeting business and user needs. The role also emphasizes AI readiness by ensuring responsible, secure, and effective use of AI tools to enhance product performance, user experience and optimize products discoverability.
- Advance the product vision and strategy in alignment with business objectives and user needs, including identifying opportunities to incorporate AI-driven enhancements
- Guide the full product lifecycle from concept through launch and ongoing optimization while evaluating opportunities for automation, predictive features, or other AI components
- Lead product meetings, ensuring stakeholders are informed and aligned on goals, timelines, responsibilities, and any AI-related dependencies or considerations
- Oversee requirements gathering and translation of user stories, including assessing where machine learning, natural language technologies, or AI-assisted workflows can support user outcomes
- Deliver on product roadmaps, balancing short-term priorities with long-term strategy, including the responsible adoption and governance
- Serve as a bridge between design, development, and stakeholders, ensuring alignment across all phases of the product lifecycle, with coordinated engagement across these groups
- Manage the development of wireframes, prototypes, and user flows to validate concepts and gather feedback, leveraging AI-assisted design tools as appropriate
- Supervise the UX/UI design team, ensuring user centric design principles are upheld and intuitive experiences are delivered across all digital touchpoints, including thoughtful integration of human-AI interaction principles
- Oversee user research and testing to inform product decisions and design improvements, using AI-powered insights tools when beneficial
- Use data driven insights, user behavior, and analytics-augmented by AI-enabled analysis to iterate and optimize digital experiences while balancing business and user needs
- Ensure all digital products meet information security standards and controls, including model governance, privacy, and AI-related risk considerations
This position supervises 1-4 employees, providing performance management, coaching, and professional development.
- Bachelor's degree or equivalent experience, with 5-7 years in Product Management, UX Design, Computer Science, or a related field
- Experience with AI-enabled products, analytics, or automation is preferred
- Proven track record of managing successful digital products from ideation through launch, with strong UX and user centered design experience, including exposure to AI- supported workflows
- Deep understanding of UX principles, design thinking, and user-centered design methodologies
- Strong communication and collaboration skills, with the ability to partner effectively across cross-functional teams
- Analytical mindset with the ability to interpret data and outputs to inform product decisions
- Excellent project management skills with the ability to prioritize, manage timelines, and meet deadlines
- Customer-focused mindset with a passion for building products that solve business problems and deliver exceptional user experiences
Perform other duties as assigned.
The salary range for this position is $144,300 - $216,500.
The Boston Fed believes in salary transparency. The final salary and offer will be determined by the applicant's background, skills, internal equity, and alignment with market data. Whether you're developing into the job or are a more seasoned candidate, we aim to pay competitively.
The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
As a condition of employment, all Federal Reserve Bank of Boston employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning financial interests such as stocks or bonds from banks, savings associations, and systemically important financial institutions or their affiliates, such as bank holding companies or savings and loan holding companies. If you, your spouse or domestic partner, or your minor child own such assets and would be unwilling or unable to divest them if you were to accept a job offer, you should raise this issue with our recruitment team. Applicants should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.