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What does a undefined do at undefined?

As a undefined, you will be responsible for contributing to the growth and success of undefined.

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Solutions Engineer at Infisical - 0-3 years, San Francisco, CA, US / Remote (US; CA), undefined

About Infisical

Infisical is the #1 open source secret management platform for developers. We help organizations manage API-keys, DB access tokens, certificates, and other credentials across all parts of their infra. We process over 100M of such secrets per day. Our customers range from some of the largest public enterprises to fastest-growing startups. Developers love us and our community is growing every day. Join us on a mission to make security easier for all developers starting from secret management.

About this Role

Infisical is looking for a customer success engineer to help grow Infisical's customer base and ensure great product/onboarding experience. You will be working closely with our CEO and the rest of the engineering team on:

Ensuring new customers are activated, happy, and have all of their questions answered
Expanding Infisical to new use cases within accounts (e.g., more integrations, feature announcements, cross-sell)
Running proof-of-concept with leads, guiding customers through onboarding, or recommending best practices for specific architectures and use cases
Becoming a trusted technical advisor to customer and business leaders
Talking to customers daily to find points of friction and potential improvement in any workflows, understanding customer's needs and providing feedback towards product roadmap
Improving documentation and public facing materials based on customer feedback
Managing/facilitating case studies and customer quotes/references
Hosting webinars and knowledge-sharing sessions for customer's stakeholders
Understanding user journey and guiding UX/DX roadmap Overall, you’re going to be one of the defining pieces of our team as we scale to thousands of customers over the next 18 months.

About You

This job will require you to have the following pivotal skills:

Technical experience in development or systems engineering (open source experience is a plus)
Experience in a customer-facing role (technical/developer product is a plus)
Understanding of the Infrastructure/DevSecOps space is a plus
Exceptional verbal, presentation, and written communication skills
High energy and strong work ethic

How You Will Grow?

With this role, you play the defining role in:

Growing Infisical and our customer base
Shaping short- and long-term product roadmap
Building out the future customer success & sales team

Solutions Engineer

Infisical

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