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Technical Customer Success Manager

On-site
C

Converge

Startup
Category
Technical
Experience
8+ years
Type
Full-Time
Location
On-site
Salary
$155,000 - $217,000
Job Description
Benefits & Culture
Health Insurance
Vision Insurance
Dental Insurance
401k Contributions
Equity
Core Values
Lean
Customer Focused
Growth Mindset
This goes straight to the founder
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No recruiters. Founders reply directly.

Founder Signals
Response Rate
85%
Avg Response Time
2 hours
Compensation Calculator
In startups, higher salary usually means lower equity.
Salary (affects equity %)
Link salary ↔ equity
$125,000
$155,000$217,000
Equity % (auto from trade-off model)
1.19%
0%5%
Projected Exit Value
$350,000,000
$10M$500M
Live Trade-off
Salary
Equity %
Est. Equity Value at Exit
$100,000
1.19%
$2,082,500
$125,000
1.19%
$2,082,500
$150,000
1.19%
$2,082,500
$175,000
0.97%
$1,698,629

Advanced Salary & Equity Calculator

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Role Overview

Converge is building the definitive Growth OS, helping DTC Growth teams understand which marketing efforts drive profitable growth. We are the only platform combining best-in-class tracking with blended reporting and multi-touch attribution. Our unique positioning has led to rapid growth, with over 200 customers and strong investor backing. We invest heavily in customer success, providing expert martech and marketing reporting support throughout the customer lifecycle.

We are seeking a Senior Technical Customer Success Manager to help us scale to $10M+ ARR.

Responsibilities

  1. Be a marketing measurement expert: Advise customers on attribution, conversion tracking, and reporting strategies, positioning yourself as a trusted technical partner.
  2. Technical support: Investigate and resolve conversion tracking and attribution issues reported through all channels, including email, Slack, and in-app.
  3. Onboard new customers: Own the customer onboarding end-to-end, driving them from initial implementation to real and lasting success.
  4. Drive renewals: Take full ownership of renewal conversations, mitigating churn risk and implementing proactive retention strategies.
  5. Champion customer needs: Surface trends and insights from collected customer feedback to the team at large to inform product roadmap.
  6. Activate: Maximize the adoption of our product features and provide proactive, regular recommendations to get more out of the platform.
  7. Expand customer contracts: Identify and execute expansion opportunities to increase account value.
  8. Lead strategic projects: Improve the support experience and feature adoption.

You will thrive in this role if you

  1. Have strong martech experience: Google Tag Manager, Meta Events Manager, Google Consent Mode, and other pieces of the martech stack have no secrets for you.
  2. Are curious and technical: You love understanding complex products deeply. Bonus points if you already love JS debugging, sifting through network requests, or reasoning over attribution logic.
  3. Thrive in ambiguity: You enjoy building processes from scratch and figuring things out without a playbook.
  4. Are commercially minded: You know how to uncover customer needs and tie solutions to real business value.
  5. Have advertising experience: You speak the language of a growth team and have experience with Ads Managers, attribution, and creative strategy.

This role is not for you if you

  1. Do not want to become an expert: Our customers choose us because we deeply understand their technical challenges.
  2. Prefer certainty over upside: There are no rigid and limited responsibilities here; we grant a lot of agency and expect a lot of accountability.
  3. Don't like working hard: This role demands more commitment and agency than a typical success role.
  4. Prefer remote over in-person: We believe being in-person helps us move faster.

What We Offer

  • Compensation: $155k - $217k + equity: 0.1% - 0.25%.
  • Career-defining opportunity to build the U.S. success function and work with the world's best DTC growth teams.
  • Private health, dental, and vision insurance.
  • Pension & 401k contributions.
  • Opportunity to work on a complex product that customers love - 35% of our users use us daily.

Interview Process

  1. Application: We're looking to see how your skills and experience align with our needs.
  2. Intro interview (30-min): Learn more about your goals, motivations, fit, and answer your questions.
  3. Culture interview (45-min): Detailed discussion of your experience and background.
  4. Case interview (1 hour): Simulate a real customer situation.
  5. Offer: If all parties are aligned, we will move quickly to make an offer.

*The interview process can be expedited upon request.